Frequently Asked Questions (FAQ)

Bamboo Download is an online media downloader. Paste a share link, choose a mode, and download the file. It supports Douyin/TikTok, Bilibili, Kuaishou, Xiaohongshu, Instagram, X(Twitter), Facebook, and more.

1) Copy the share link 2) Paste it on the home page 3) Choose Auto / Audio / Muted 4) Click Parse/Download and save it.

This site covers 100+ services. Common ones include Douyin/TikTok, Bilibili, Kuaishou, Xiaohongshu, Instagram, X(Twitter), and Facebook. Available quality, audio, and extra files depend on the platform and the original post.

Direct YouTube parsing is disabled on this site. If you need YouTube downloads, use the on-site guide for a browser script/plugin workflow.

Yes, it works on mobile/tablet/desktop. On iOS, if you can preview but cannot save, follow the built-in Siri Shortcuts instructions to save to Photos/Files from the share sheet.

For platforms that provide a watermark-free source, we try to return a clean file by default. If the watermark is burned into the video or a platform changed its rules, it may not be removable.

Quality depends on what the original post provides and platform limitations. If multiple options are available, pick a higher one. If not, the source may not offer alternatives.

Yes. Choose Audio for audio-only files, or Muted to remove the audio track. Supported formats vary by platform (for example MP3/M4A/MP4).

Paste multiple links at once (separated by spaces or new lines). When batch mode is detected, you can process them together and track progress.

Yes. For supported links, the app will try to detect collections/episodes/playlists and offer a batch entry. If it fails to detect, paste each item link into batch mode.

Basic downloads usually don't require an account. To reduce abuse and spam, features like issue reports, batch tasks, or points billing may require sign-in.

If points are enabled on this site, downloads may consume points based on media duration: about 1 point per minute (rounded up). We check your balance before starting. If it's insufficient, you'll be prompted to purchase more.

Open the Account page to view your current balance and purchase options. After payment, the balance usually refreshes automatically.

Make sure the link is publicly accessible (not private, paid, or login-required). Try re-copying the share link, refreshing the page, switching networks, or trying again later (platform rules change frequently). If it still fails, use “Report an issue” on the home page and include the link and error message.

Speed depends on your network and platform throttling. Try Wi‑Fi for long videos, switch networks, or retry later. If the issue persists, report it with the link and timestamp.

No. Bamboo Download only handles publicly accessible content. Please respect copyright and creators' rights.

We never ask for your platform passwords. Links and media data are used temporarily during processing. Different deployments may keep minimal access logs for abuse prevention and debugging. This site may run third-party analytics/ads for operation and improvement.

Use the in-app feedback entry for the fastest troubleshooting. You can also email: celebrateyang@gmail.com